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Utility Assistance

About the Program Am I Eligible Apply Now Virtual Office Hours

About the Program

Applications for the 2025 program year are available now through April 14, 2025.

Utility Assistance, also known as the Energy Assistance Program or EAP, helps pay a portion of winter heating bills for households in Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley Counties. EAP provides a one-time annual benefit that can assist with the high cost of home energy.

Important things to know when applying:

  • If your credit balance on your utility bill is $250 for regulated or $500 for Bulk Fuel, you will not be eligible. DO NOT submit your application until it is below that amount.
  • It is your responsibility to continue paying your bill until you see the payment on your utility bill.
  • If your utility has been disconnected or is scheduled for disconnection, or if you are low or out of a prepaid, bulk deliverable fuel, please complete and submit an application as soon as possible.
  • The EAP program is seasonal. If you are up for disconnect outside of the program dates, please reach out to your utility company, 2-1-1, and your township trustee. We will not be able to prevent disconnections or call in pledges outside the program dates.

Are you unable to heat your home because your heating source is broken?

If you have an inoperable heating source and you qualify for Utility Assistance, Brightpoint may be able to help through our Emergency Repair and Replace program. If repairs or replacement are needed, we hire independent contractors to make the repairs and/or replace the heating unit at no cost to eligible clients. You must have an inoperable heat source, be a homeowner approved for the utility assistance program, and one person in the household must meet one of the following vulnerable population categories: elderly, disabled, children aged 5 or under, or be a veteran. Please complete the Utility Assistance application below and indicate in the appropriate field that your heating source is not working.

Frequently Asked Questions

Status of online applications can be checked through the portal that the application was submitted through. To check on the status of a paper application, email gethelp@mybrightpoint.org or call the help center at (800) 589-3506 option 1.

Utility Assistance applications require 55 days for processing. After the application is processed, it may take up to 60 days for benefits to show up on your statement.

Eligibility

Counties Served

Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley.

Eligibility

  • Energy Assistance benefits are available to households with a combined annual income at or below 60% of State Median income levels. Poverty levels are determined by the Office of Management and Budget.

Next Steps

Apply Now

Step One: Complete and submit a 2024-2025 online application OR complete the mail-in application. Opens October 1, 2024.

Step Two: For mail-in applications, submit via:

The EAP Application and all required documentation must be submitted to the Brightpoint office by April 14, 2025.

Apply Now

Downloadable Forms

Address Change Form

Benefit Transfer Request

Brightpoint Referral Form (New)

Declaration of Absent Household Member

Direct Benefit Payment Election Form

Disability Medical Statement

Income Verification Affidavit

Landlord Affidavit

Request for Earnings Information (New)

Utility Affidavit

Contact Us

Call 1-800-589-3506, press 1 and follow the prompts for Utility Assistance.

Our phones are open from 8 a.m. to 5 p.m., Monday through Friday.

The Utility Assistance department is closed to the public on Wednesdays from 8 a.m. to 1 p.m. and on Fridays.

Virtual office hours are available Mondays from 1 to 3 p.m. and Thursdays from 4:30 to 6 p.m.

Click here to join the meeting at any one of those times to have your questions answered.

Other Agencies

If you live in Elkhart, Fulton, Kosciusko, Marshall or St. Joseph Counties, contact Real Services Community Action at 1151 South Michigan Street, South Bend, IN 46601-3427

or call (574) 233-8205.

If you live in LaPorte, Pulaski or Starke Counties, contact North Central Community Action Agency at 301 E. 8th St., Michigan City, IN 46360 or call (219) 872-0351.

If you live in Wabash County, contact Area Five Agency on Aging & Community Services at 1801 Smith St., Logansport, IN 46947 or call (574) 722-4451.

If you live in Adams, Huntington, Jay or Wells Counties, contact Community & Family Services at 521 South Wayne St., Portland, IN 47371 or call (260) 726-9318.

Contact Us

Testimonials

Joan’s Story

Every year after Joan Hartwig receives notice of how much she will receive from the Energy Assistance Program (EAP), she sends a thank you letter to Brightpoint. She has been…

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