Energy Assistance

The Brightpoint Energy Assistance Program (EAP) helps pay a portion of winter heating bills for households in Allen, Dekalb, LaGrange, Noble, Steuben, and Whitley Counties.

We encourage you to continue accessing our services by calling, emailing, and using our website. Our phones are open from 8:00 am to 5:00 pm, Monday through Friday. The Family Support Department is closed to the public on Wednesday mornings from 8:00AM -1:00PM and on Fridays.
EAP applications for program year 2025 are now available. If you are up for disconnect, please reach out to your utility company, 2-1-1, and your township trustee. The official program start date is November 1, 2024. We will not be able to prevent disconnections or call in pledges prior to this date.

New! Virtual office hours are available Monday’s from 1 PM – 3PM and Thursday’s from 4:30PM – 6PM. Click here to join the meeting at any one of those times to have your questions answered.

Apply for Energy Assistance Program

Please click here for the 2024-2025 Indiana Energy Assistance Program Application and instructions

Important – READ carefully –You will not be eligible for a regular benefit if your credit balance on your utility bill is $250 for regulated or $500 for bulk fuel. We highly suggest you do not submit your application until it is below that amount.

How to submit the application:
• Submit an application online at http://eap.ihcda.in.gov. Opens 8:00AM October 1st, 2024
• Click here for the 2024-2025 Energy Assistance Mail-In Application.
• US Mail (Postage is not provided):
Brightpoint
PO Box 10570
Fort Wayne, IN 46853-0570
• Email: gethelp@mybrightpoint.org
• Drop off at your local office(drop boxes are available)

If you have questions, please call (800) 589-3506, press 1 and then follow the prompts for utility assistance. Brightpoint has 55 days from the time the application was submitted or November 1st, whichever is later, to complete the application process. Please continue to pay your bill until you have received notification of your benefit.

The deadline for accepting EAP Applications is 5:00PM, April 14th, 2025.